Privacy policy

Effective Date: 01-11-2025

Last Updated: 01-11-2025

Soal Power ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our online store, interact with us, or make a purchase through our website https://soalpower.com.au (collectively, "the Service"). By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect
a. Information You Provide
  • Account Information: Name, email address, phone number, and shipping or billing address.
  • Order Details: Products purchased, delivery preferences, and payment information.
  • Support and Enquiries: Messages, attachments, or details submitted through contact or enquiry forms.
  • Marketing and Communications: When you submit an enquiry, request a quote, or complete a form on our website, we may collect your email address or other contact details to send you updates, promotional offers, or information about our products and services. You can opt out of marketing emails at any time by using the unsubscribe link in our messages or by contacting us directly.
  • Marketing Preferences: Subscription details for newsletters or promotional communications.
b. Information Collected Automatically
  • Usage Data: IP address, device type, browser version, operating system, time zone, referral source, and browsing behaviour.
  • Cookies and Local Storage: Session identifiers, cart contents, saved preferences, and analytics data.
c. Third-Party Data

We may receive information from trusted third parties such as Shopify (our e-commerce platform), payment processors, logistics providers, and analytics services to assist with order fulfilment, website functionality, and performance optimisation.

2. Use of Artificial Intelligence (AI)

We may use AI-powered tools and automation to improve our operations and customer experience, including:

  • Product categorisation and content optimisation
  • Customer support assistance and response drafting
  • Fraud detection and order verification
  • Personalised recommendations or search results

Any personal information processed by AI systems is handled in accordance with applicable Australian privacy laws. We do not use personally identifiable information to train AI models.

3. How We Use Your Information
  • To process and deliver your orders
  • To provide customer support and respond to enquiries
  • To manage your account or subscriptions
  • To send order updates, invoices, or service notices
  • To send product updates, offers, or marketing communications that we believe may be relevant to you (you may opt out at any time)
  • To analyse and improve our website performance
  • To comply with Australian consumer and tax laws
  • To prevent fraud, abuse, or unauthorised transactions
4. Legal Basis for Processing

We process personal data on the following legal bases:

  • Consent – for marketing or promotional communications
  • Performance of a contract – to fulfil product orders or provide support
  • Legal obligation – for record-keeping and compliance under Australian law
  • Legitimate interests – to enhance website functionality and user experience
5. Sharing and Disclosure

We do not sell personal data. We may share information with:

  • Shopify and integrated service providers (e.g. payment gateways, couriers, email platforms)
  • Regulatory or enforcement authorities where required by law
  • Professional advisers such as accountants or legal consultants where necessary
6. International Transfers

As Shopify and some service providers operate internationally, your data may be transferred to and processed outside Australia. When this occurs, we ensure that appropriate safeguards—such as contractual clauses or equivalent protection standards—are in place to maintain your privacy.

7. Cookies and Similar Technologies

Soal Power uses cookies and similar technologies to operate our website efficiently and to enhance your browsing experience. These technologies help maintain your shopping cart, authenticate secure sessions, store preferences, and measure site performance.

We may also use cookies and analytics tools to understand how our website is used and to improve our products and services. These technologies do not personally identify you and are handled in accordance with this Privacy Policy.

By continuing to browse or use the Soal Power website, you consent to our use of cookies as described in this policy. You can manage or disable cookies through your browser settings; however, doing so may affect certain website functions such as checkout or account management.

8. Data Security and Retention

We implement technical and organisational measures to protect your personal information, including encryption, restricted access, and secure data storage. We retain data only as long as necessary for the purpose it was collected, or as required by law (e.g. accounting and tax obligations).

9. Your Rights

Under the Australian Privacy Act 1988 (Cth), you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete data
  • Withdraw consent for marketing communications
  • Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
10. Children’s Privacy

Our website and products are not intended for use by individuals under the age of 18. We do not knowingly collect data from minors. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted here with a revised effective date. Continued use of our website indicates your acceptance of any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@soalpower.com.au

Website: https://soalpower.com.au

You may also contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au if you believe your rights have been infringed.