Terms of service
Effective Date: 01-11-2025
Last Updated: 01-11-2025
Welcome to Soal Power ("we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, online store, and related services available at https://soalpower.com.au ("the Service"). By accessing or using the Service, you agree to be bound by these Terms. Please read them carefully before making a purchase or using our website.
1. General
Soal Power is an Australian business specialising in generators, power equipment, and related accessories. Our website is hosted on Shopify and provides an e-commerce platform that allows customers to browse and purchase products securely online.
By accessing or using our website, you agree to comply with these Terms of Service and all applicable Australian laws and regulations. Use of this website is restricted to individuals aged 18 years or older. By placing an order, you represent and warrant that you are at least 18 years of age and legally capable of entering into a binding contract.
You agree to use the Service solely for lawful purposes and not to engage in any conduct that may interfere with or disrupt the operation or security of the website. We reserve the right to suspend or terminate access to the Service if we believe these Terms have been violated or if any unlawful or unauthorised activity is detected.
2. Products and Availability
All products listed on our website are subject to availability. We make every effort to ensure that product descriptions, images, and specifications are accurate; however, we do not guarantee that they are error-free. Colours, dimensions, and product features may vary slightly due to manufacturing or display differences.
Soal Power reserves the right to discontinue or modify any product without prior notice. Prices are subject to change at any time.
3. Orders and Payment
When you place an order, you are making an offer to purchase a product subject to these Terms. All orders are subject to availability and acceptance by us. We reserve the right to refuse or cancel any order for reasons including suspected fraud, product unavailability, or pricing errors.
Payment must be made in full at the time of purchase. We accept payments through the secure methods available on our Shopify platform. All prices are in Australian dollars (AUD) and include GST unless stated otherwise.
4. Shipping and Delivery
Shipping and delivery terms are governed by our Shipping Policy. This policy outlines delivery coverage, freight handling for remote or hard-to-access locations, delivery conditions, and customer responsibilities. By placing an order, you agree to the terms set out in our Shipping Policy.
Delivery timeframes are indicative only. Soal Power is not responsible for delays or losses caused by third-party couriers, natural events, or other factors beyond our reasonable control. Risk of loss passes to the customer upon delivery or collection from a nominated freight depot.
5. Returns and Refunds
Our returns and refunds process is outlined in our Refund Policy. This policy complies with the Australian Consumer Law and details your rights regarding faulty, damaged, or incorrect products, as well as our procedures for change-of-mind returns and warranty claims.
By purchasing from Soal Power, you acknowledge and agree to the terms of our Refund Policy, which forms part of these Terms of Service.
6. Warranties
Many of our products include manufacturer warranties. These warranties vary by brand and product type. Please refer to the product page or manufacturer documentation for specific warranty terms.
Soal Power will assist in facilitating warranty claims in accordance with the manufacturer’s process. Warranty coverage does not include damage caused by misuse, neglect, unauthorised modification, or improper installation.
7. Limitation of Liability
To the maximum extent permitted by law, Soal Power and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service or the purchase of products, including but not limited to loss of profit, data, or business interruption.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.
8. Accuracy of Information
Soal Power strives to ensure that all information on our website - including product specifications, technical data, compatibility details, and performance figures - is accurate, complete, and up to date. Much of this information is sourced directly from manufacturers, distributors, or publicly available technical materials, and is provided in good faith for general reference.
While we take care to verify and maintain accuracy, minor variations or updates to product design, features, or performance data may occur without notice. We do not guarantee that all information, specifications, or documentation displayed on the website will always be current, error-free, or suitable for every intended application.
Customers are encouraged to review the manufacturer’s official documentation, installation guides, or warranty information before purchase or use, particularly for specialised or industrial applications. If you require clarification on a specific product specification or compatibility detail, please contact our team prior to ordering.
Soal Power reserves the right to correct any errors, omissions, or inaccuracies and to update product information, pricing, or availability at any time without prior notice. We are not liable for any loss or damage arising from reliance on information that is outdated, incomplete, or obtained from external sources.
9. Product Data, Specifications and Usage Scenarios Disclaimer
All specifications, dimensions, weights, performance figures, load examples, compatibility guidance, and usage scenarios provided on this website are supplied by manufacturers or derived from typical Australian appliance and tool behaviour, and are intended as a general guide only.
Actual performance may vary depending on the specific appliance or tool model, its age and condition, environmental factors, load behaviour, and operating method. Any scenarios or combinations described on this website are illustrative only and do not guarantee compatibility with customer equipment.
Customers should verify all critical specifications directly with Soal Power or the manufacturer before purchase or installation, and confirm the running and starting wattage of all appliances or tools prior to generator use. Total load must not exceed the generator’s rated output, and high-demand appliances should not be used simultaneously unless adequate capacity is available.
Soal Power makes every effort to maintain accurate product information but accepts no liability for errors, omissions, variations, or reliance placed on general compatibility guidance. We reserve the right to amend product information at any time without notice. All generator use must comply with the manufacturer’s instructions and relevant safety requirements. Customers uncertain about load suitability or electrical requirements should consult a licensed electrician.
10. User Accounts
If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activities conducted under your account. You agree to notify us immediately of any unauthorised access or suspected breach of security.
11. Intellectual Property
All content on the Soal Power website, including text, images, graphics, logos, icons, and designs, is the property of Soal Power or its content suppliers and is protected by Australian copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, or modify any content from our website without our prior written consent.
12. Prohibited Conduct
You agree not to:
- Use the Service for unlawful purposes or in violation of these Terms
- Attempt to gain unauthorised access to our systems or data
- Interfere with the operation, security, or functionality of the website
- Use the Service to transmit spam, malware, or harmful code
13. Third-Party Services
Our website may include links to third-party services or websites (such as manufacturers, freight partners, or finance providers). We are not responsible for the content, policies, or practices of third-party sites. Accessing them is at your own risk.
14. Indemnification
You agree to indemnify, defend, and hold harmless Soal Power, its directors, officers, employees, agents, and affiliates from and against any and all claims, demands, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of or connected with:
- Your breach of these Terms of Service or any other policy referenced herein
- Your violation of any law, regulation, or third-party rights (including intellectual property or privacy rights)
- Your misuse of our website, products, or services
- Any negligent or wrongful act or omission by you in connection with your use of the Service
This indemnity will survive the termination of your use of the Service and the completion of any purchase made through the Soal Power website. Soal Power reserves the right to assume exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with any reasonable requests in assisting our defence.
15. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
16. Changes to These Terms
Soal Power reserves the right to modify or update these Terms of Service at any time. Changes will be posted on this page with a revised effective date. Your continued use of the website after any changes constitutes acceptance of the updated Terms.
17. Contact Us
If you have any questions about these Terms, please contact us at:
Email: info@soalpower.com.au
Website: https://soalpower.com.au
We recommend printing or saving a copy of these Terms for your records.